graduated from commercial school and went on to become a qualified dental assistant. She subsequently gathered more than 20 years' experience in a wide range of administrative areas with Sanitas and continued to obtain more qualifications. Mirjam Zaugg-Novali has worked with the Schmerzklinik Basel since 2008. She was in charge of patient administration until 2010, when she took over management of commercial services. In May 2015, Mirjam Zaugg-Novali was appointed Operational Director of the Schmerzklinik Basel. Since October 2020 she has been acting as Director.